Globalization with Dr. Najib Hourani Essay Example | Topics and Well Written Essays - 250 words

Globalization with Dr. Najib Hourani - Essay Example The forces of globalization include international commerce and finance, travel and tourism, transnational migration, the media and various high-tech information flows (Nanda & Warms 5). The three dominant views on the historical analysis of globalization include the skeptics who argue that globalization is not so quite a novel phenomenon, the hyper-globalists who do not deny the importance of previous bouts of globalization, but ascertain a historical juncture after ,which contemporary globalization emerged, and the transformationalists who argue that globalizationis the major force underlying the rapid, widespread social, political and economicchanges that are currently restructuring modern societies andthe world order. Globalization increases economic growth, sadly, also inequality. It may be termed as beneficial in the medium term, but harmful in the long run when neo-colonialism starts to factor in (Kottak 5). The phrase, â€Å"the white man’s burden† is used to describe the psychological conception that colonizing countries could bring non-colonized countries and cultures to a much better and superior lifestyle through the displacement and replacement of their customs and traditions. Colonizing nations believed that it was their obligation enlighten these â€Å"non-civilized† countries about the goodness that comes with western civilization, obviously an assumption. Based on Gandhi, the movie, it may be somewhat evident that the Indian nationals may have been more civilized than most of their British oppressors. With the aim of trying to self-preserve the Indian people, Gandhi often undermined this reality. He however enlightened his people that it was very much possible to remain true to one’s own culturedespite the predetermined effects of colonialism (Nanda & Warms 6). The difference between colonialism and globalization is that colonialism aims at completely eradicating the traditions of a

The Importance of Customer Care Service and the Effect of It on Our Essay

The Importance of Customer Care Service and the Effect of It on Our Culture and Society - Essay Example This research will begin with the statement that most people would agree with the fact that customer service accounts for one of the most important component of an organization’s overall business strategy. Without customers organizations cannot go forward to continue their businesses. Every organization generally has the thought that they provide good customer service; however, inadequacy of certain necessary steps to ensure this can make the situation far worse than their present perceptions. However, the commitment towards customer service must begin at the top and trickle down towards the lower levels of the organization. It is crucial that business leaders buy into the fat they are not only required to meet customer expectations but must also strive to gain excellence in the domain. For this it is important that they must create an organizational culture which strives to understand, execute and implement high quality customer service in the system. In today’s world of cut throat competition, organizations regard high quality service customer service as a prerequisite for having an extra edge over competitors. When customers are not satisfied with the service provided by a company they have ample choice to choose from another company. Initiative from the top management coupled with proper training and development program, a company would be successful in developing a culture which is conductive and embraces excellent customer services. Proper training and development program is an excellent way of creating a culture in which employees understand organizations; expectations of them whole interacting with customers. The need for customer feedback for tracking and measuring business performance through the level of service is considered to be equally importance. The present assignment seeks to bring forth critical analysis regarding the use and importance of customer care services in organizations. This is done in the light of previous research on the subject, empirical evidences and examples of such electronic companies such as Apple and Samsung. It brings forth the impacts of such services in these organizations o their businesses and customer perceptions. The importance of customer care service and the effect of it on our culture and society- Critical Analysis The present study synthesizes and builds on efforts for conceptualizing the impacts of quality, value and satisfaction on the behavioural intentions of customers. The study depicts recent advancement made in the areas of customer care services in organizations in the light of service marketing theories and also puts forth notable findings on the subject. One of the key features noted by researchers to stay competitive in the market is to deliver a product or level of service which is unique or, which distinguishes the company’s business from the others. The idea is to draw a distinct line between one’s own services from that of the other firms. This mu st be in terms of catering to customers’ needs and requirements, maintaining quality of the services and also providing after sales services to customers. Extensive research has been conducted on the subject and they typically are of the opinion that customer satisfaction can have a positive opinion on the profitability of an organization. Because of this reason, the reasons for customer satisfaction or dissatisfaction must always be considered. Research shows a positive correlation between customer satisfaction, loyalty and customer retention. Thus the three aspects of satisfaction, loyalty and retention are some of the key factors on which organizational success depends (Singh, 2006, p.1). According to